Feeling pushed around after a crash? Start with a clear plan.

The driver says to call the insurer. The insurer asks for a quote. The repairer wants confirmation. When you do not know the process, even a straightforward question can feel like another obstacle.

Put the information in one place.

Keep your account of the accident, photographs, dashcam footage, witness details and correspondence together. Record what you know, and distinguish it from what someone else has told you. Early evidence can help explain both responsibility and the damage. What evidence can support a claim? (external source, opens a new tab) ↗

Ask for an explanation before agreeing.

When an offer or document arrives, ask what it covers, what it leaves out and what you would be authorising. Keep the written terms. If you do not understand a release or contract, seek advice before signing it.

One organised recovery process.

Our role is to help bring the information together, identify gaps and explain the next practical action. Once the matter is accepted and we have your authority, we can handle the relevant recovery correspondence and follow-ups within the agreed scope.

We aim to make the process clearer, not to promise an instant outcome. Some matters need more evidence, negotiation or advice from a solicitor. If you receive court papers or a deadline you do not understand, seek legal advice promptly.